Refund policy

1. Introduction

This Return and Refund Policy applies to Outdoor Collections Limited, trading as Design Italia (“Design Italia”). At Design Italia, we are committed to customer satisfaction. This policy outlines our procedures for returns and refunds..

2. Change of Mind

• Refunds: We do not accept returns or offer refunds for change of mind.
• Store Credits and Exchanges: We may offer store credits or exchanges for products returned within 7 days of receipt, provided they are in their original, unused condition, including undamaged packaging. This does not apply to clearance items, seconds, damaged/defective products, or ex-floor display models.

3. Condition of Returned Items

Items must be returned “as new,” which means unopened, unused, and in their original packaging. Photographs of the item may be required for verification.

4. Return Shipping

The customer is responsible for the cost of return shipping. All returns must be pre-approved by Design Italia.

5. Inspection and Approval of Returns

Returned items will be inspected by Design Italia. If a return is approved, we will issue a store credit or exchange. If a return does not meet our criteria, the customer will be notified, and the item will be returned to them at their expense.

6. Exclusions

Store credits and exchanges are not available for clearance items, seconds, damaged/defective products, or ex-floor display models.

7. Returns Process for Defective Items

If you receive a defective item, please contact our customer service immediately at customerservice@designitalia.co.nz or phone 0800 111 112. We will guide you through the process of returning the item and arranging for a refund, exchange, or repair as applicable under the Consumer Guarantees Act.

8. Compliance with Consumer Rights

This policy complies with the Consumer Guarantees Act and the Fair Trading Act, ensuring it does not limit or replace your rights under these acts.

9. Policy Updates

This policy is subject to change. We will notify our customers of significant updates.

10. Dispute Resolution

We aim to resolve any disputes amicably and efficiently. Please contact us at customerservice@designitalia.co.nz if you have any concerns regarding a return or refund.