Collections
Effective as of September 2024
1. Introduction
This Privacy Policy applies to information collected online at designwarehouse.co.nz. By using our website, you consent to the practices described herein.
2. Compliance with Privacy Act 2020
Design Warehouse is committed to complying with the New Zealand Privacy Act 2020 and upholding the privacy rights of our customers.
3. Information We Collect
Non-Personally Identifiable Data: Includes internet domain address, search engine used, website navigation paths, and interactions with our site. We collect this data to enhance functionality, user experience, and marketing efforts.
Personally Identifiable Information: Collected when you sign up for emails, contact us, or make a purchase. This may include your name, address, telephone number, email address, and payment details. This information is used for order fulfilment, customer service, and promotional communications.
4. Use of Tracking Technologies
We use cookies, pixels, and other tracking technologies to enhance your browsing experience and deliver personalised ads. These technologies may also collect data such as IP addresses, browser type, and pages visited.
5. Data Collection by Third Parties (Google and Meta)
In addition to our own data collection practices, we use third-party services such as Google Analytics and Meta (Facebook) Pixel to track and analyse user behaviour on our site. These services help us optimise performance, provide relevant advertisements, and measure campaign effectiveness. The information collected by these third parties is subject to their respective privacy policies:
Meta (Facebook) Privacy Policy
By using our site, you agree to the collection and use of your data by these third parties.
6. Lookalike Campaigns
We may use Google and Meta (Facebook) services to create 'lookalike' audiences. This means that we might use data from customers or website visitors to help find potential new customers who share similar characteristics or interests. Your personal data is not shared directly in this process, and lookalike audiences are built based on anonymised data.
7. Data Security
We implement robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
8. International Data Transfers
If applicable, we handle international data transfers in compliance with global privacy standards, ensuring adequate protection of your information.
9. Your Rights
You have the right to access, correct, or request the deletion of your personal information as per the Privacy Act 2020. You can also object to certain processing activities, including the use of your data for marketing purposes.
10. Contact for Privacy Inquiries
For any privacy-related inquiries, please contact us at customerservice@designwarehouse.co.nz.
11. Complaints Process
If you have any concerns or complaints about our privacy practices, please contact us. We are committed to resolving complaints in a timely and fair manner.
12. Age Restrictions
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under this age.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, track user behaviour, and provide personalised advertisements. You can manage or disable cookies through your browser settings.
14. Data Retention
Personal information is retained as long as necessary for the purposes outlined in this policy, or as required by law.
15. Changes to Our Privacy Policy
We reserve the right to modify this policy. Users will be notified of significant changes, and continued use of the website after changes constitutes acceptance of the new terms.
16. Opt-Out Procedures
You can opt-out of receiving marketing communications by following the instructions in the emails or contacting us directly. Operational communications regarding purchases may still be sent.
17. Use of Third-Party Service Providers
We engage third-party service providers to assist with certain functions, such as managing and sending promotional materials. For example, we use MailChimp to manage our email marketing subscriber list and to send emails to our subscribers. Your names and email addresses are shared with MailChimp for this purpose, and we ensure that they adhere to our data protection standards.
In addition, we may use third-party services like Google and Meta (Facebook) to manage advertising campaigns. These services may collect and process personal data to help us deliver targeted advertisements.
You can opt out of these communications and personalised ads at any time by following the instructions in the emails or adjusting your browser and advertising preferences.
Conclusion
Design Warehouse values your privacy and is dedicated to protecting your personal information. For further details or questions, please contact us.